Of course, that is absolutely possible! Should it be the case that the desired product is currently out of stock, we are happy to offer you the option of pre-ordering the product. This allows you to be assured of the product as soon as it becomes available again. All you have to do to do so is place the pre-order.

However, please note that the delivery time for pre-ordered products can usually be a bit longer than you are used to. But don't worry, we always make sure the wait is worth it!

As soon as you have successfully ordered a product, you will receive an e-mail from us. This e-mail contains not only a confirmation of your pre-order, but also the estimated average delivery time. This keeps you well informed of when to expect your desired product

Our customer service team will help you change a delivery address within the same country if you contact us within an hour of placing the order. For all other changes, such as size or colour, you must wait until the order arrives before you can exchange it. Please contact customer service or call us on 085 401 0759 (9am-6pm on weekdays) if you need help.

If you can no longer cancel the order, you can return for free within 14 days.

Discount codes can be applied when viewing your shopping basket or during the checkout process in the field: 'Add gift voucher / discount code'. Please note that there are exceptions to which products are eligible for discounts.

Discounts cannot be applied after the order has been placed and discounts cannot be combined.

• Netherlands: free delivery
• Belgium: free delivery
• Denmark: € 12,50 / from € 150,- free delivery
• Germany: € 9,50 / from € 95 free delivery
• Finland: € 25,00
• France: € 12,50 / from € 150 free delivery
• Greece: € 49,00
• Ireland: € 25,00
• Italy: € 25,00 / from € 150,- free delivery
• Croatia: € 25,00
• Luxembourg: € 9,50 / from € 150,- free delivery
• Monaco: € 25,00 / from € 150 free delivery
• Norway*: € 25,00
• Austria: €12.50
• Poland: €25.00
• Portugal: € 25.00
• Spain: € 25.00
• Czech Republic: € 25.00
• United Kingdom*: € 25.00
• Sweden: € 25.00
• Switzerland*: € 38.00
• Other countries*: on request

Delivery Mattresses, Boxsprings and Headboards
Transport costs are provided per quote based on volume and destination. For example, delivery of a single bed with mattress:

- Netherlands, Belgium: free delivery
- Germany, Denmark: € 200,
- France, Italy, Austria, Switzerland: € 250
- Spain, Portugal: € 350

* import or customs duties for countries outside the EU

In principle, once your order has been placed and paid for, you can no longer change it. However, you can contact the customer service team to see what else is possible. If you can no longer cancel your order, you can return it within 14 days.

Most popular items are usually available from stock and within 1 week in the Netherlands and Belgium. Articles may be temporarily unavailable or produced to order (e.g. custom-made articles). You will be notified by e-mail within 48 hours after your order has been placed. Items not immediately in stock have a delivery time of 6-8 weeks.

Orders are delivered by PostNL or DHL. Your parcel will be delivered to the desired address from Monday to Saturday. As soon as your parcel has been processed by the carrier, you will receive an email with a track & trace code. The carrier will make a delivery attempt. If you are not at home, you will receive a digital notification of what happened to the parcel. You can choose delivery to your neighbours or to a parcel point.

Mattresses, toppers and beds are delivered via a different carrier. For the delivery status of your mattress or topper, please contact our customer service team.

If the mattress is ready, our customer service team and/or the transport partner will contact you for a delivery appointment at your convenience.

To make it as easy as possible for you, our delivery service will contact you by e-mail or phone to make a delivery appointment. Naturally, we deliver at a time that suits you. Your (top-deck) mattress will be delivered to your bedroom and placed on the bed. If you wish, we can take your old (top-deck) mattress and recycle it. All you have to do is make your bed.

The spring interior of a pocket spring mattress consists of individually packed springs, all of which can spring in independently and respond to body pressure for optimal body support in any position. The number of springs is usually indicated per square metre. A pocket spring mattress can also be used on an adjustable bed base.

The inner spring mattress, also called Bonell inner spring, consists of larger and thus fewer springs per m2. The inner springs are interconnected. This can create a slightly wavy feel. The mattress is slightly lighter and offers slightly less comfort.

Both box springs have 130 bonell inner springs per m² for optimal support of any type of mattress. The difference is in the height and upholstery. The hotel boxspring 20 cm high has Scott Collection upholstery. The 25 cm high hotel box spring has Sahara Collection upholstery. If you wish to receive colour samples, we can send them to you. Naturally, we can always advise you by telephone. Click here for more info.

The Featherbed can be perfectly used as a soft topper on a hard or firm mattress. It is guaranteed that it will make the bed more comfortable and pleasant.

The hardness of a mattress can vary, dependent of which mattress is chosen. The chosen hardness is dependent of body mass and of course personal preference, because sleeping is very personal. The springs of a new mattress will need some time to adjust before they have reached their right flexibility. This can take 1-2 months.

A top mattress is a padded layer you put on top of the mattress. A top mattress like the Featherbed shapes itself perfectly around the body and increases the comfort of the underlying mattress. Furthermore, the top mattress protects the mattress against dust, filth and perspiration, through which it increases the lifespan of the bed. Top mattresses are also called toppers or mattress toppers.

There are various top mattresses with many different fillings, such as resilient foam, comfort foam, wool, latex, visco and horsehair. In general, these fillings are experienced as stiff and hardly add anything in terms of extra comfort. By contrast, the Featherbed shapes itself perfectly around the body and provides for a soft, noticeable topper, due to its resilient down and feathers. You could say that ‘it’s like sleeping on a cloud’.

A top mattress protects the mattress against dust, filth and perspiration, through which it increases the lifespan of the bed. A top mattress made of down and feathers, like the Original Featherbed, is the finishing touch of you bed and it offers just that extra layer of sensation that you also experience in luxury hotels. It’s like you’re sleeping on a cloud. Furthermore it provides for extra softness and comfort for the lighter body parts and it strengthens the characteristics of your mattress. The annoying gap (pont d’amour) between two single mattresses will also be less noticeable.

The Comfort Featherbed is similar to the hotel Featherbeds and offers the familiar comfort of sleeping in a hotel. The Original Featherbed is a more luxurious version. Due to its unique structure, this model contributes to an extraordinary rich and soft feeling.

The Featherbed can be perfectly used as a soft topper on a hard or solid mattress. It is guaranteed that it will make the bed more comfortable and pleasant.

The soft, resilient structure of the DOUXE Featherbed provides for very good support for the body. Even though DOUXE has never had the Featherbed medically examined, the reactions are positive. Users with back problems indicate that they have experienced pain relief.

Both the Comfort Featherbed and the Original Featherbed contribute to a delightful feeling of softness to the existing mattresses. The difference between the models is mainly in the composition and the filling weight:

The Comfort Featherbed is filled with 95% feathers and 5% down;The Original Featherbed is filled with 70% feathers and 30% down.

Alongside the difference in filling weight, the higher percentage of down in the Original Featherbed provides for more resilience and a softer support for the body. It supports even the lightest parts of our body.

Ventilate your DOUXE Featherbed dailyShake your DOUXE Featherbed regularlyTurn and rotate your DOUXE Featherbeds every week

Use a (cotton) mattress protector and fitted sheet of high quality.

The Featherbed and the mattress can be made as a whole with a flannel fitted sheet and fitted sheet. It is also possible to make the Featherbed with a top mattress protector and fitted topper sheet.

For both cold and warm sleepers, the Featherbed offers a solution. The filling of down and feathers adapt to the temperature of the bed. The Featherbed offers cosy warmth during the cold nights and very good ventilation during warm nights.

DOUXE Featherbeds are NOMITE certified. The NOMITE mark indicates that the product is suitable for people with a house dust mite allergy. Down and feather filled products offer excellent thermal and climatic conditions for humans. They create a very unfavourable environment for house dust mites, which rely on high humidity to live. Read more about theanti-allergic characteristicsof our products.

The most popular Featherbed sizes are always in stock and will be delivered within 5 working days. Special or irregular sizes will be produced to order and are delivered on appointment, within 4 weeks.

Our feathers and down come from Germany and Eastern Europe (Carpathians). De Glückliche Gänse warranty ensures that the feathers and down of the DOUXE products come from gooses that are bred under natural conditions. This certification guarantees that no bio-industry is used. The animals are kept and fed in a humane way and are not plucked alive.

A natural filling of feathers and down regulates the temperature and ventilates much better. DOUXE synthetic microfiber filling comes from Germany and gives the same light feeling as a down filling. A Synthetic filling provides for a little more resilience and is sometimes perceived as a bit warmer.

A synthetic filling material that offers the same feeling as down fillings.

If you like to lie under a heavier duvet, choose a duvet with more feathers and less down, such as the DOUXE Original duvet. This consists of 70% feathers and 30% down. If you prefer to sleep under a lightweight duvet, then the DOUXE Exclusive duvet with 10% feathers and 90% down is the perfect choice. An even more luxurious alternative is the Prestige duvet filled with 100% goose down. If you get cold quickly, an all-year version or the winter version will suffice. For warmer nights, we recommend our summer duvet.

Yes. Duvets filled with down and/or feathers are suitable for people who are allergic to house dust mites. Bedding filled with feathers and down has a very favourable warmth/climate ratio for humans; it ensures faster warming during sleep, and quicker removal of moisture during airing. This makes it a very unfavourable environment for house dust mites, which are dependent on moisture.

The feather- and down-proof high-quality ticking also offers extra protection, preventing the penetration of mites. Even if you are allergic to house dust mites or asthmatic, you do not have to forego the natural sleep comfort offered by down and feathers.

All DOUXE duvets have the NOMITE seal. You can find it on the relevant pages under Certification. The NOMITE label indicates that the product is suitable for house dust mite allergy sufferers.

In general, a duvet should fall down about 20-40 cm on each side of the mattress. This will give the sleeper(s) a royal feeling and it looks good as well. Depending on the length of the bed you can choose a length of 200 cm or 220 cm for your duvet. From a bed length of 210 cm on, we recommend a duvet with a length of 220 cm.

You are a side sleeper

As a side sleeper it is best if you choose a pillow that is medium to hard. You can either choose a synthetic variant or a natural filling of down and feathers. The synthetic variant will generally feel a bit more solid and provides for a little more resilience. A filling of feathers and down ventilates better and provides for a softer support.

You are a back sleeper

Sleeping on the back is by far the best position to sleep in for your back and neck. To make sure that your spine and neck stay in a nice, straight line we recommend choosing a pillow that is medium to hard. The cavity of the neck will then be filled and properly supported. Our hotel size 50x90 cm lends itself extremely well, because the pillow is smaller and thus it provides for a better balance of the filling. The synthetic variant has a more solid feel and provides for a little more resilience. A filling of feathers and down ventilates better and provides for a softer support.

You are a stomach sleeper

If you sleep on your stomach, your neck is always twisted. This is not favourable for your body and we even recommend sleeping without a pillow, or one that is as soft as possible. We have different kinds of soft pillows from which you can choose. A filling with feathers and down provides for the softest support.

Hypersensitivity for down and feathers is very rare. Often a down and feather allergy is confused with house dust mite allergy. All our DOUXE pillows are NOMITE certified. The NOMITE mark indicates that the product is suitable for people with house dust mite allergy. The alternative is a pillow with a synthetic filling such as the Okura or Bilderberg pillow.

Thread count is literally the thread density of a fabric and indicates the weaving density of the cotton. A thread count of 300 TC means that it has a thread density of 300 threads per square inch. The higher the TC, the finer the bed linen and its quality. Our linen ranges from 200 TC to 800 TC.

The difference between percal and satin is the way in which it is woven. Satin has a 1 in 4 binding and percal a 1 in 1 or flat binding. Due to these different weave techniques the fabric feels different. Satin is soft, feels warmer and is easier to maintain. Percal crisps and has a light cooling effect. Hotels normally use percal.

It is true that percal creases more at first. Through its usage and by washing it, the fibres become more flexible, which means that it will become less creased. What also helps is straightening your bed linen and to let it dry in open air. Percal dries quickly, so it does not have to be put in the dryer. Also follow the washing instructions.

100% cotton will always shrink a bit after the first time washing it. We have adjusted the size to this. This does not apply to our Egyptian cotton bed linen. This fabric is already prewashed. We recommend always washing the bed linen before use.

We recommend washing the bed linen inside out at 40°C (max. 60°C). You will get the best result if you hang your bed linen to dry in the open air and ironing is not necessary. You can also dry the bed linen at a low temperature in the drying machine.

For a perfectly made bed, it is important to know the size of your mattress. Your mattress has a width and length. The height must also be determined. You can choose a fitted sheet with different corner heights. The standard corner height is 30 cm. Take into account any Featherbed and/or topper that you place on the mattress. This will ultimately determine the height of your fitted sheet. For the Featherbed or a standard topper you should choose a corner height of 40 cm.

When making the bed, hotels often choose a sheet to put on the mattress, because it is easier to clean and press professionally. We recommend using a fitted sheet at home. It has elastic and is therefore it is easy to make the bed. It is very important to choose the right size in order to avoid shifting.

The bed linen is always a bit bigger than the indicated size, because the cotton will shrink the first couple of times that you wash it. We therefore recommend washing it before usage. You will see that it will fit perfectly afterwards.

If you have a complaint about our products or our service, please contact us using the contact form. Please fill in the contact form as completely as possible. We will only deal with your complaint if your name, order number and clear description of the complaint is included. You will receive a substantive response from us within 14 days of receiving your complaint.

Our down bed linen is NOMITE certified, which means that it is suitable for people with a house dust mite allergy. Research has shown that a house dust mite does not like to live in down and feathers linen. During this investigation hundreds of homes, bedrooms, beds, blankets and pillows were checked for house dust mites. Almost no house dust mites were found in the feathers and down linen.

In collaboration with a diversity of hotels, DOUXE offers a test sleep package. You will stay in an exclusive hotel and will experience the quality and comfort of a DOUXE Signature bed or one of our other luxurious products. For our collection of featherbeds, duvets and pillows you can also visit one of our DOUXE outlets. Every DOUXE dealer has an Original Featherbed in the showroom. For questions about our box springs, mattresses and bed linen you can contact DOUXE directly.

Professionals make all DOUXE products with the utmost care and expertise. Every product is thoroughly checked and complies with strict quality guidelines and sustainability requirements. If you still want to make a complaint about the defects of material, construction or manufacturing, DOUXE takes responsibility and will refund the purchase costs, replace or repair the product according to the warranty statement. 

You have the right to return items within a period of 14 days. For the Netherlands and Belgium the return costs are €7.50 (except box springs and mattresses), other countries on request. You can find more information about returns here: https://douxestore.com/pages/returns

For the Netherlands and Belgium the return costs are € 7.50 (except box springs and mattresses), other countries on request. You can find the returns portal here.

Once we have received and processed the returned item, we will send you a confirmation email. Processing may take 7-10 working days. If you have not received notification 7-10 working days after you have returned the item, please contact our customer service team. Please check the conditions for returning an item to ensure you meet all the requirements.

We will refund the entire purchase price (including any shipping and payment costs) as soon as possible.
The refund period is always as soon as possible, but no later than 14 days after receipt of the withdrawal notice.

If you return an item in accordance with these terms and conditions, we will notify Klarna immediately after receiving your return package that the item does not need to be paid for.

Had you already paid your invoice? Then Klarna will transfer the paid amount to your account within 10 working days. Always keep the track & trace number of your return shipment.

You have the right to withdraw from the contract without giving reasons within a period of 14 days. The withdrawal period shall expire 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail). You can use the Model withdrawal form for this purpose, but are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the contract, we will refund all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the delivery costs will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refunds. We may wait to refund you until we have received the goods back, or you have proved that you have returned the goods, whichever comes first. You shall return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate the decision to withdraw from the contract to us. You are on time if you return the goods before the 14-day period has expired. You will bear the direct cost of returning the goods.

Our return address:

DOUXE WAREHOUSE
Reflectiestraat 20
2631 RV Nootdorp

You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For the Netherlands and Belgium the return costs are €7.50 (except box springs and mattresses), other countries on request. You can find the returns portal here.