Warranty conditions

The statutory guarantee applies to all items purchased from us. Statutory guarantee means that a product is or should be that which the consumer may reasonably expect of it as long as it is used normally. For some products there is also an own/factory warranty. This guarantee does not affect the legal guarantee.

Manufacturer's guarantee

All DOUXE products are made with the greatest possible care and expertise by skilled people. Each product is thoroughly checked and complies with strict quality guidelines and durability requirements. Should a complaint nevertheless occur due to material, construction or manufacturing defects, DOUXE takes the responsibility and offers a store credit, replaces or repairs the product in accordance with the guarantee conditions. A DOUXE Store Credit is a "shop credit" which can be spent with DOUXE.

Due to depreciation and normal wear and tear the amount of the store credit to the purchaser decreases year by year. As proof of purchase the original invoice or other proof of delivery from DOUXE is required.

Box springs and mattresses

On box springs and mattresses the standard warranty applies. Due to depreciation and normal wear and tear the value of the Store Credit to the purchaser decreases annually from the 2nd year onwards and thus the purchaser's own contribution increases. The purchaser's contribution is based on the table below. Any transport costs may be charged to the Buyer.

Contribution required from buyer over time

Year 1 0% of the original invoice value

Year 2 25% of original invoice value

Year 3 50% of the original invoice value

Year 4 75% of the original invoice value

Year 5 The warranty will be replaced by service

Boxspring and mattress interior have a 15-year full guarantee on breakage of steel springs.

Top-deck mattresses and duvets

Standard warranty applies to topdeck mattresses and duvets. Due to depreciation and normal wear and tear, the value of the Store Credit to the purchaser decreases annually from the 2nd year onwards, thereby increasing the purchaser's own contribution. The purchaser's contribution is based on the table below. Any transport costs may be charged to the Buyer.

Contribution required from buyer over time

Year 1 0% of the original invoice value

Year 2 50% of the original invoice value

Year 3 75% of the original invoice value

Year 4 Warranty is replaced by service

Bed and bath linen

Standard warranty applies to bed and bath linen. Due to depreciation and normal wear and tear, the value of the Store Credit to the buyer decreases annually from the 2nd year onwards, thereby increasing the buyer's own contribution. The purchaser's contribution is based on the table below. Any transport costs may be charged to the Buyer.

Contribution required from buyer over time

Year 1 0% of the original invoice value

Year 2 50% of the original invoice value

Year 3 Warranty is replaced by service

Pillows

Standard warranty applies to pillows. Due to depreciation and normal wear and tear, the value of the Store Credit to the Buyer decreases annually from the 2nd year onwards, thereby increasing the Buyer's own contribution. The purchaser's contribution is based on the table below. Any transport costs may be charged to the Buyer.

Contribution required from buyer over time

Year 1 0% of the original invoice value

Year 2 50% of the original invoice value

Year 3 Warranty is replaced by service

Electric motors

The electric motors are completely maintenance-free and the standard warranty applies. Due to depreciation and normal wear and tear, the value of the Store Credit to the buyer decreases annually from the 3rd year onwards, thereby increasing the buyer's own contribution. The buyer's contribution is based on the table below. Any transport costs may be charged to the Buyer.

Contribution required from buyer over time

Year 1 0% of the original invoice value

Year 2 0% of the original invoice value

Year 3 25% of original invoice value

Year 4 50% of the original invoice value

Year 5 75% of the original invoice value

Year 6 Warranty is replaced by service

DOUXE reserves the right at all times to offer the purchaser an appropriate solution which may consist of repair or replacement of the relevant or equivalent model.

Transport costs abroad will always be charged in a reasonable manner and in consultation with the purchaser. These standard warranty conditions are also applicable if the respective product has been sold by DOUXE authorized dealers provided that his name, address and date are mentioned on the original invoice.

Exclusions

For all products, the warranty does not cover damage caused by improper or injudicious use, intentional damage, negligence, insufficient care of the delivered goods or wear and tear due to normal use. The guarantee does not apply to products that have been stored incorrectly, modified or cleaned or assembled in an incorrect manner or with incorrect cleaning agents. Products stored outdoors or placed in a humid environment are not covered by the warranty. This guarantee does not cover indirect or incidental damage. In order to claim the warranty, the specific maintenance instructions for each product must be followed.

Visit our Concept Store in The Hague

Visit our DOUXE Concept Store in The Hague and discover unique hotel quality. Here you will find authentic five-star hotel quality for your home. Come in and discover our luxury hotel beds, hotel bedding, bath & spa products.

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