If a product does not meet your expectations, you have the right to return your order to DOUXE Hotel Luxury within 14 days after delivery. Please inform us on firstname.lastname@example.org.
The costs for a return shipment are for your own account. In the Netherlands and Belgium the costs for a return shipment are € 7,50, (boxsprings and mattresses exclusded), other countries on request.
The return shipment must meet the following points:
- The item is not used or damaged
- The items must be in the original packaging
- The items must be packed in a cardboard box
- Make sure it is clearly indicated from whom the package originates
- Custom made products cannot be returned
- Returns are only possible through the online 'return portal' below. It is not allowed to return products in the showrooms.
Click here for our return portal.
General terms & Conditions
On all offers and quotations the general terms and conditions of DOUXE Hotel Luxury are applicable. Click here for a digital version of our General Conditions.