Customer Service

Ordering & Delivery

Due to new import tariffs, it is no longer possible to ship orders to an address within the United States.

Ordering from our catalogue is easy. Click on the desired product and you will see price per size in the menu. You can order the contents of your shopping cart at checkout. You will receive an order confirmation per e-mail.

Please contact us if you require more assistance or if your desired product or size is not available.

Prices

All Prices are in EURO, including 21% VAT.

Payment

You can pay online with:

- iDEAL
- Creditcard (Visa, MasterCard, American Express, Maestro)
- Apple Pay
- Klarna (Payment after shipping, 14-day payment term, payment via iDEAL or direct debit. If you choose to receive a free return label, you will be reimbursed in store credit. This means the purchase amount will not be refunded or cancelled through Klarna and will still need to be paid.)
- Bancontact
- Paypal
- Belfius Direct
- Sofort Banking
- KBC/CBC
- Banktransfer

As soon as you start the checkout, you'll enter a secure internet environment.

In our DOUXE concept store you can pay with your debit card and creditcard.

Shipping Costs

Parcel delivery Featherbeds, Bedding and Linen:

- The Netherlands: free shipping
- Belgium: free shipping
- Denmark: € 12,50 / free shipping from € 150,-
- Germany: € 9,50 / free shipping from € 95,-
- Finland: € 25,00
- France: € 12,50 / free shipping from € 150,-
- Greece: € 49,00
- Ireland: € 25,00
- Italy: € 25,00 / free shipping from € 150,-
- Croatia: € 25,00
- Luxembourg: € 9,50 / free shipping from € 150,-
- Monaco: € 25,00 / free shipping from € 150,-
- Norway*: € 25,00
- Austria: € 12,50
- Poland: € 25,00
- Portugal: € 25,00
- Spain: € 25,00
- Czech Republic: € 25,00
- United Kingdom**: € 25,00
- Sweden: € 25,00
- Switzerland**: € 38,00
- Other countries*: upon request

Delivery Mattress, Boxspring, Headboard

Transport costs are provided on request, based on volume and destination. For example, delivery of a single bed including mattress:

Netherlands, Belgium: Free delivery
Germany, Denmark: €200
France, Italy, Austria, Switzerland: €350
Switzerland, Spain, Portugal: €420

**import or customs duties apply for countries outside the EU

Outside the EU, import taxes or customs duties are calculated as the order in the country of destination. The amount charged is calculated by the customs of the country of destination. Please contact the customs of your country for more information and tariffs.